Health and Safety
Hotel Trundle

As we re-open our doors and welcome you back to Hotel Trundle, the health and safety of everyone at our hotel is our focus. During the pause in our operations we were working toward enhanced cleaning initiatives and protocols so that you feel confident our spaces are safe and clean when staying with us. We have amplified our sanitizing protocols based on the American Hotel & Lodging Association (AHLA) Stay Safe Guidelines, Center for Disease Control and other experts who are all working to combat and beat COVID-19.

We are looking forward to a bright and positive future for post COVID-19 travel and will continue to monitor the current state of the global pandemic. In addition, we will continue to grow and improve our solutions with everyone's health and safety as our top priority.

Welcome back!



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FREQUENTLY ASKED QUESTIONS

Q: What is the cancellation/rebooking policy?

A: We want you to have peace of mind knowing that when you book with us, we will remain flexible. We’re reshaping our standard cancellation policy for the time being.

For existing reservations for any future arrival date, Guests are able to reschedule* or cancel reservations without charge as long as the change and/or cancellation is made by 6 p.m. the day before the scheduled arrival date and be refunded any pre-paid deposits. Our Travel Flexibility Policy will be in effect through June 30, 2020 to accommodate travel needs. *Some exclusions may apply. Please note that changes to reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, Guests are able to reschedule* or cancel reservations without charge as long as the change and/or cancellation is made by 6 p.m. the day before the scheduled arrival date and be refunded any pre-paid deposits. Our Travel Flexibility Policy will be in effect through June 30, 2020 to accommodate travel needs. *Some exclusions may apply. Please note that changes to reservations will be subject to availability and any rate differences.

If you need to change or cancel reservations, please call Hotel Trundle Guest Services at 803.722.5000, and we will assist with any requests you may have. We are looking forward to welcoming you back with the hospitality you have come to know and expect at Hotel Trundle.

Q: What are our ongoing health and safety measures?

A: The Hotel Trundle is taking the following measures to ensure the safety of our guests and staff: 

• We are not servicing stay-over rooms but will have fresh linens and towels at the front desk if needed.
• We have limited breakfast to pre-packaged, "grab-and-go" bags. Coffee is still available.
• We have paused valet services and are offering self-parking only. A reduced parking rate is available. The new parking rate is $10/day in lieu of $18/day.
• We have paused turndown services to limit unnecessary traffic entering and engaging with your room.
• We have paused our Sip & Nibble Reception.
• All utensils, glassware, and mugs have been eliminated and replaced with only prepackaged or disposable items.
• Welcome beverages are going to be prepackaged only, (i.e. canned beer or bottled wine.)
• Guest Services and Housekeeping have been instructed not to touch guests' luggage unless it is absolutely necessary for assistance.
• We are cleaning rooms with a 24-hour delay as an extra measure to eliminate the COVID-19 virus being active on different surfaces.

Q: What health and safety modifications have we made at the hotel since opening?

A: In each guest's room, we will be providing sanitizing amenities as well as other disposable protective accessories at the front desk and are available upon request if you want them when you enter the hotel. There are also 'Keep Clean Stations' strategically placed around the hotel for guests to use at their own convenience. Fun Fact: Our hand sanitizer is sourced through local distilleries!





Travel Information:
Learn more about Hotel Trundle's enhanced cleaning initiatives and travel flexibility.
Learn More

Thank You