Health and Safety
Hotel Trundle

Greetings and thank you for checking out our Health & Safety page!

We have safely navigated through the 2020 months of the COVID-19 pandemic and we are excited to enter into 2021 with renewed hope and a shining positive outlook. That said, we remain eagle-eye focused on the safety and health of our guests, team, and community.

Our enhanced cleaning initiatives and protocols remain in place so that you, our treasured guests, continue to feel confident when staying with us at Hotel Trundle. In addition, we are diligently monitoring the ongoing recommendations made by the CDC, SCDHEC, and the AHLA (American Hotel & Lodging Association) and use them as a foundation when structuring new protocols and procedures.

All of us at Hotel Trundle are looking forward to a bright future for post COVID-19 travel and gathering! We can't wait to get back to "normal" and bring our beloved Hotel Trundle guest experience back to her original glory. Stay well out there.

Your friends,
Rita, Marcus, and the entire Hotel Trundle team.

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Guest room

Our enhanced cleaning initiatives include procedures to thoroughly clean all surfaces with hospital-grade disinfectants. We have provided in-room sanitizing amenities for your use.

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Public spaces

Our dedicated team is cleaning high-traffic areas and high-touch surfaces with increased frequency. They are using the CDC and AHLA recommended cleaning products. 

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Social distancing

Partitions have been added to our check-in areas as an extra layer of safety for our guests and team members. We also have signage to serve as a reminder to maintain social distancing.

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Keep clean stations

We have placed 'Keep Clean Stations' at high-touch areas that guests come into frequent contact with. These stations have sanitizing amenities for guests to use at their comfort level.

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Face Mask

We strongly encourage guests to wear face masks in public spaces at Hotel Trundle, regardless of vaccination status. We have these and other complimentary sanitizing amenities available for guests at our front desk.

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Washing Hands

Hand washing is one of the best ways to protect yourself and others from getting sick. Wet, lather, and scrub hands for at least 20 seconds. Need a timer? Sing the "ABC's" or "Happy Birthday" song beginning to end twice. Then rinse and dry hands on a clean towel.

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Contactless Guest Registration

You now have the option for contactless check in registration prior to your arrival. This limits the amount of time spent at our front desk during check in so you can get to the good stuff with your keys and welcome beverage.

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Remote Communication

We have implemented a new concierge technology that allows us to contact each other through text messaging beginning at 10 am the day before your arrival! So let us know if you need anything at all – from flowers and rose' to dinner and entertainment recommendations – it's our pleasure to assist you! If you have requests prior to that give us a ring at 803.722.5000.

FREQUENTLY ASKED questions

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Q: What is the cancellation/rebooking policy?

A: Any reservations made after July 15, 2020, will be subject to our normal cancellation policy. Guests are able to reschedule* or cancel reservations without charge as long as the change and/or cancellation is made by 6 p.m. the day before the scheduled arrival date and will not be refunded any pre-paid deposits. *Some exclusions may apply. 

Please note that changes to reservations will be subject to availability and any rate differences. If you need to change or cancel reservations, please call Hotel Trundle Guest Services at 803.722.5000, and we will assist with any requests you may have. We are looking forward to welcoming you back with the hospitality you have come to know and expect at Hotel Trundle.

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Q: What health and safety modifications have we made at the hotel since opening?

A: In each guest's room, we will be providing sanitizing amenities as well as other disposable protective accessories at the front desk and are available upon request if you want them when you enter the hotel. There are also 'Keep Clean Stations' strategically placed around the hotel for guests to use at their own convenience.

Fun Fact: Our hand sanitizer is sourced through local distilleries!

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Q: What are our ongoing health and safety measures?

A. Hotel Trundle is taking the following measures to ensure the safety of our guests and staff:

    • We are not servicing stay-over rooms but will have fresh linens and towels at the front desk if needed.
    • We have a menu of several mouth watering selections that guests select the evening before. Your breakfast will be delivered at the guests' selected time and straight to their door. Our delicious locally roasted coffee is still available in the lobby as well.
    • We have paused turndown services to limit unnecessary traffic entering and engaging with your room.

  • We have paused our Sip & Nibble Reception.
  • All utensils, glassware, and mugs have been eliminated and replaced with only prepackaged or disposable items.
  • Welcome beverages are single serve bottled wines and craft beers from our tap.
  • Guest Services and Housekeeping have been instructed not to touch guests' luggage unless it is absolutely necessary for assistance.
  • We are cleaning rooms with a 24-hour delay as an extra measure to eliminate the COVID-19 virus being active on different surfaces.
  • We have installed nanoSeptic Continuously Self Cleaning Surface wraps and sleeves on public space and guest room door handle in addition to other high touch point areas like elevator buttons and luggage carts. Other sanitizing equipments used on property include UV Light Sanitizing Light Box, UV Light Sanitizing Wand, and a Germbuster ULV Fogger & Electrostatic Fogger and Mister.
  • Our gym is open
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Q: Are you providing in-stay housekeeping?

A: Prior to each stay, our staff is performing a thorough pre-arrival inspection of each room to ensure your safety and wellbeing. We are not providing in-room housekeeping at this time in an effort to minimize the amount of foot traffic within each room and contact with personal belongings. If you are in need of additional towels, linens, or other in-room amenities, please call our front desk and we will be happy to assist.

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Travel Information:
Learn more about Hotel Trundle's enhanced cleaning initiatives.
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